Frequently Asked Questions
Everything you need to know about WABU WhatsApp Bulk Messaging
Getting Started
How do I integrate WABU with my WhatsApp Business?
Follow these simple steps to get started:
- Click 'Connect WhatsApp' on your main dashboard
- Complete Facebook authentication to connect your Meta Business Portfolio
- Select an existing portfolio or create a new one
- Provide your business phone number for customer messaging
- Complete Meta's business verification and payment method setup
Don't worry, we guide you through each step! The entire process typically takes less than 10 minutes.
What do I need before starting?
To use WABU, you'll need:
- A Meta Business Portfolio (or permission to create one)
- A verified Facebook business account
- A business phone number for WhatsApp messaging
- A valid payment method registered with Meta
Sending Bulk Messages
How do I send bulk messages to my customers?
Sending bulk messages is easy with our 3-step process:
- Create a WhatsApp template: Design your message template and submit it for approval
- Create a recipient list: Upload your customer contacts or import from your existing system
- Launch your campaign: Choose to send immediately or schedule for later
💡 Pro tip: Per Meta's policy, you must use approved template messages for bulk sends. However, you can send any text back to customers who reply within 24 hours!
Can I schedule campaigns for later?
Yes! WABU offers flexible scheduling options. You can schedule campaigns to send at specific dates and times, making it perfect for promotional campaigns, reminders, or automated customer communications.
What are the 24-hour messaging windows?
After a customer replies to your template message, you have a 24-hour window to send them any type of message without using a template. This allows you to have real conversations and address customer inquiries naturally.
Note: After 24 hours, you'll need to use an approved template to initiate a new conversation.
Pricing & Plans
Is WABU really free?
Yes! During our Technical Preview, all features are completely FREE. This includes unlimited messages, templates, campaigns, and all premium features. Take time to evaluate WABU without any commitment.
When will the preview period end?
We'll provide at least 30 days notice before ending the free preview. All current users will be grandfathered into their current plan at locked-in rates.
After the preview, the Business plan will cost $19/month (or $190/year) with unlimited messaging and all features.
Technical Support
What is a "Verified Tech Provider" and why does it matter?
WABU is a Meta Verified Tech Provider, which means we have official partnership status with Meta. This ensures:
- Direct access to WhatsApp Business API features
- Prioritized support from Meta for technical issues
- Compliance with all Meta business policies
- Enterprise-grade security and reliability
How secure is my data?
Security is our top priority. WABU uses enterprise-grade encryption, complies with GDPR and data protection regulations, and stores your data securely. We never share your customer data with third parties, and you can export or delete your data at any time.
Do you offer customer support?
Yes! We provide dedicated support through multiple channels:
- Email support for all users
- Priority support for Business plan subscribers
- Comprehensive documentation and guides
- WhatsApp chat support during business hours
Still have questions?
Our team is here to help! Contact us and we'll get back to you within 24 hours.